Course Enrolment Withdrawal and Refund Policy

This policy applies to both direct enrolments and gift certificate recipients.

Course enrolment withdrawal:

  • Any request to withdraw from a course enrolment must be communicated to us in writing via email (hub@melbourneartclass.com). The following policy will be used to respond to your request.
  • For all enrolment withdrawal requests received at least 14 days prior to the course commencement date, we will offer you a 100% refund on your purchased course fees.
  • For all enrolment withdrawal requests received in writing at least 2 days prior to the course commencement date, we will offer you a 50% course credit which can only be claimed when purchasing a future enrolment or course.
  • For enrolment withdrawal requests (excluding 1-day workshops) received in writing 1 day prior to the course commencement date, we will offer you 1 session credit which can only be claimed when purchasing a future enrolment or course.
  • For course enrolment withdrawal requests from 1-day workshops received in writing at least 1 day prior to the workshop commencement date, we will offer you a 20% workshop credit which can only be claimed when purchasing a future enrolment or course.
  • Swapping between courses is not accepted due to our small class sizes.
  • Course deferrals are not accepted due to our small class sizes.
  • For medical circumstances (including mental health) where an authorised medical certificate is provided, placement may be available in the following term or short course. We may also issue a course credit for the remainder of the course being missed. This is only at our sole discretion and we are under no obligation to defer or transfer you to a different class or course, or issue a course credit. Please note we require an authorised medical certificate to consider any course deferrals or credits.
  • All course and session credits issued expire within 1 year of the issue date and it is the student’s responsibility to claim their course credit within this time. Instructions on how to use the course credit are contained within the course credit note.
  • All refunds will be made via PayPal and take up to 5 business days to reach your PayPal account from the date we have confirmed granting the refund (confirmation will generally take 1-2 days). If the original payment was made via bank transfer, we will request bank account details to issue the refund and the same time frames will apply.
  Number of days prior to course commencement date that notification was received
=>14   days =>2 days <2 days
Course enrolment withdrawal 100% refund  

50% course credit

 

1 session credit

(Excluding 1 day workshops)

Session credits and class non-attendance:

  • If you are unable to attend a session during the course (excluding 1-day workshops) and you contact us in writing via email (hub@melbourneartclass.com) at least 1 day before the session commences, you are entitled to one session credit which can only be claimed when purchasing a future enrolment or course.
  • If you are enrolled in a 1-day workshop and are unable to attend, you must contact us in writing at least 1 day prior to the workshop commencement date, to receive a 20% workshop credit which can only be claimed when purchasing a future enrolment or course.
  • Every student who enrols in a course at Melbourne Art Class (excluding 1-day workshops) is entitled to a maximum of one session credit per course when they contact Melbourne Art Class in the manner described above.
  • Class credits can only be claimed when a future enrolment or course is purchased.
  • Floral Design students are entitled to one session credit per course, however, we require at least 5 days’ notice before the session being missed, because we pre-order flowers. If less than 5 days’ notice is given before the session being missed, the student will be required to pay for the flowers.

Class cancellations and numbers:

    • Classes may be cancelled if there are insufficient enrolments (minimum 5 students) or due to an unforeseen event. A full refund will be offered to students who have enrolled and paid for any cancelled classes. In some cases, a make-up class will be offered as an alternative option.
    • To ensure students receive sufficient attention in class, classes will not exceed 12 students.

If this policy concerns you or is unclear, please contact us via email (hub@melbourneartclass.com) and we will be happy to discuss it with you.

This policy is for all Melbourne Art Class enrolments from the 2nd of December, 2017. For all enrolments prior to this date, please refer to our previous Course Enrolment Withdrawal and Refund Policy.

 

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