Superseded Course Enrolment Withdrawal and Refund Policy

This policy applies to all Melbourne Art Class enrolments, Gift Certificates and Vouchers purchased from the period beginning 17 March 2021 until 9 August 2021. For purchases made after this date, please see our current Terms and Conditions. For purchases made before this period, please scroll further down this page.

These terms and conditions apply to any and all purchases made with Melbourne Art Class; including direct enrolments and gift certificate and voucher purchases. By making a purchase with Melbourne Art Class, you agree that you have read and accepted the terms and conditions outlined below.

Course withdrawal and refunds

  • Any request to withdraw from a course enrolment must be communicated to us in writing via email (hub@melbourneartclass.com).
  • For all withdrawal requests received at least 14 days prior to the course commencement date, we will provide a full refund on your purchased course fees, less a $15 administration fee.
  • For all withdrawal requests received less than 14 days prior to the course commencement date, either prior to the course commencement date, during the course or after the course has finished, no other refund or credit will be provided.
  • If you are unable to attend a session we are unable to provide you with any credit, refund or replacement class due to our small class sizes. This applies to all term courses, short courses and multi-day workshops. Please consider this carefully prior to enrolling.
  • Swapping between courses or course deferrals are not accepted due to our small class sizes.
  • Exceptions: At the discretion of Melbourne Art Class management, we may provide a credit for injury or illness if a current medical certificate can be provided. This will be determined on a case by case basis and ultimately decided by Melbourne Art Class. Retrospective requests are not permitted once the course has ended.
  • All refunds will be made via PayPal and take up to 5 business days to reach your PayPal account from the date we have confirmed granting the refund (confirmation will generally take 1-2 days). If the original payment was made via bank transfer, we will request bank account details to issue the refund and the same time frames will apply.

Class cancellations and numbers

  • Classes may be cancelled if there are insufficient enrolments (minimum 5 students). In this instance, a full refund will be offered to students who have enrolled and paid for any classes cancelled by Melbourne Art Classes. In some cases and where available, a make-up class may be offered as an alternative option. This refund does not apply to unforeseen events or catastrophes (please refer below to ‘Force Majeure’).
  • To ensure students receive sufficient attention in class, classes will not exceed 12 students.

Force Majeure

  • Where a Force Majeure event such as an unavoidable or unforeseen interruption occurs to the courses or workshops, Melbourne Art Class may not be able to meet its obligations or may only partially be able to meet its obligations. This includes closure due to disease, government direction or health department direction. Where possible, classes will be rescheduled but no refund or credit can be provided because of the hardship also experienced by Melbourne Art Class.

If this policy concerns you or if you have any questions, please contact us via email (hub@melbourneartclass.com) and we will be happy to discuss it with you.

This policy is for all Melbourne Art Class enrolments from the 17th of March, 2021. For all purchases prior to this date, please refer to our previous Course Enrolment Withdrawal and Refund Policy.

This policy applies to all Melbourne Art Class enrolments, Gift Certificates and Vouchers purchased from the period beginning 1 May 2019 until 16 March 2021. For purchases made after this date, please see our current Terms and Conditions. For purchases made before this period, please scroll further down this page.

These terms and conditions apply to any and all purchases made with Melbourne Art Class; including direct enrolments and gift certificate and voucher purchases.

Course withdrawal

  • Any request to withdraw from a course enrolment must be communicated to us in writing via email (hub@melbourneartclass.com).
  • For all withdrawal requests received at least 14 days prior to the course commencement date, we will provide a 100% refund on your purchased course fees.
  • For all withdrawal requests received less than 14 days prior to the course commencement date, either prior to the course commencement date, during the course or after the course has finished, no other refund or credit will be provided.
  • If you are unable to attend a session during your course, we are unable to provide you with any credit, refund or replacement class due to our small class sizes.
  • Swapping between courses or course deferrals are not accepted due to our small class sizes.
  • All refunds will be made via PayPal and take up to 5 business days to reach your PayPal account from the date we have confirmed granting the refund (confirmation will generally take 1-2 days). If the original payment was made via bank transfer, we will request bank account details to issue the refund and the same time frames will apply.

Class cancellations and numbers

  • Classes may be cancelled if there are insufficient enrolments (minimum 5 students). A full refund will be offered to students who have enrolled and paid for any cancelled classes. In some cases, a make-up class will be offered as an alternative option. This refund does not apply to unforeseen events or catastrophes (please refer below to ‘Force Majeure’).
  • To ensure students receive sufficient attention in class, classes will not exceed 12 students.

Force Majeure

  • Where a Force Majeure event such as an unavoidable or unforeseen interruption occurs to the courses or workshops, Melbourne Art Class may not be able to meet its obligations or may only partially be able to meet its obligations. This includes closure due to disease, government direction or health department direction. Where possible, classes will be rescheduled but no refund or credit can be provided because of the hardship also experienced by Melbourne Art Class.
  • If this policy concerns you or if you have any questions, please contact us via email (hub@melbourneartclass.com) and we will be happy to discuss it with you.

This policy  applies to all Melbourne Art Class enrolments, Gift Certificates and Vouchers purchased from the period beginning 2 December 2017 until 30 April 2019.

Course enrolment withdrawal:

  • Any request to withdraw from a course enrolment must be communicated to us in writing via email (hub@melbourneartclass.com). The following policy will be used to respond to your request.
  • For all enrolment withdrawal requests received at least 14 days prior to the course commencement date, we will offer you a 100% refund on your purchased course fees.
  • For all enrolment withdrawal requests received in writing at least 2 days prior to the course commencement date, we will offer you a 50% course credit which can only be claimed when purchasing a future enrolment or course.
  • For enrolment withdrawal requests (excluding 1-day workshops) received in writing 1 day prior to the course commencement date, we will offer you 1 session credit which can only be claimed when purchasing a future enrolment or course.
  • For course enrolment withdrawal requests from 1-day workshops received in writing at least 1 day prior to the workshop commencement date, we will offer you a 20% workshop credit which can only be claimed when purchasing a future enrolment or course.
  • Swapping between courses is not accepted due to our small class sizes.
  • Course deferrals are not accepted due to our small class sizes.
  • For medical circumstances (including mental health) where an authorised medical certificate is provided, placement may be available in the following term or short course. We may also issue a course credit for the remainder of the course being missed. This is only at our sole discretion and we are under no obligation to defer or transfer you to a different class or course, or issue a course credit. Please note we require an authorised medical certificate to consider any course deferrals or credits.
  • All course and session credits issued expire within 1 year of the issue date and it is the student’s responsibility to claim their course credit within this time. Instructions on how to use the course credit are contained within the course credit note.
  • All refunds will be made via PayPal and take up to 5 business days to reach your PayPal account from the date we have confirmed granting the refund (confirmation will generally take 1-2 days). If the original payment was made via bank transfer, we will request bank account details to issue the refund and the same time frames will apply.
  Number of days prior to course commencement date that notification was received
=>14   days =>2 days <2 days
Course enrolment withdrawal 100% refund 50% course credit 1 session credit

(Excluding 1 day workshops)

Session credits and class non-attendance:

  • If you are unable to attend a session during the course (excluding 1-day workshops) and you contact us in writing via email (hub@melbourneartclass.com) at least 1 day before the session commences, you are entitled to one session credit which can only be claimed when purchasing a future enrolment or course.
  • If you are enrolled in a 1-day workshop and are unable to attend, you must contact us in writing at least 1 day prior to the workshop commencement date, to receive a 20% workshop credit which can only be claimed when purchasing a future enrolment or course.
  • Every student who enrols in a course at Melbourne Art Class (excluding 1-day workshops) is entitled to a maximum of one session credit per course when they contact Melbourne Art Class in the manner described above.
  • Class credits can only be claimed when a future enrolment or course is purchased.
  • Floral Design students are entitled to one session credit per course, however, we require at least 5 days’ notice before the session being missed, because we pre-order flowers. If less than 5 days’ notice is given before the session being missed, the student will be required to pay for the flowers.

Class cancellations and numbers:

    • Classes may be cancelled if there are insufficient enrolments (minimum 5 students) or due to an unforeseen event. A full refund will be offered to students who have enrolled and paid for any cancelled classes. In some cases, a make-up class will be offered as an alternative option.
    • To ensure students receive sufficient attention in class, classes will not exceed 12 students.

If this policy concerns you or is unclear, please contact us via email (hub@melbourneartclass.com) and we will be happy to discuss it with you.

This policy is for all Melbourne Art Class enrolments from the 2nd of December, 2017. For all enrolments prior to this date, please refer to our previous Course Enrolment Withdrawal and Refund Policy.

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