MAC Terms and Conditions
MAC Terms and Conditions apply to any and all purchases made with Melbourne Art Class; including direct enrolments, gift certificates and voucher purchases.
When making a purchase with Melbourne Art Class (MAC), you agree to having read and accepted the MAC Terms and Conditions outlined below, applicable to all courses and workshops.
MAC makes financial commitments well in advance of the commencement of a course, including securing high-quality teachers, studios and materials based on the number of enrolments received. Additionally, MAC limits class sizes to ensure students receive sufficient attention. Late withdrawal requests pose a challenge for MAC to remain financially viable.
MAC Terms and Conditions also apply when students are unable to attend classes or sessions within a course. Accommodating partial course enrolments also pose a challenge for MAC, due to the aforementioned financial commitments regardless of varying student attendance.
MAC Terms and Conditions aim to maintain a fair balance between honouring MAC’s financial commitments and addressing withdrawal requests or attendance patterns.
Course withdrawal request guidelines
Any request to withdraw from a course enrolment must be communicated to us in writing via email (hub@melbourneartclass.com). These withdrawal requests may be eligible for a refund or credit based on the time it was received by us and as referenced in the table below as “receipt of withdrawal request period”. Refunds and credits cannot be applied retrospectively.
Please note course deferrals are treated as course withdrawals and will require re-enrolment by the individual.
The table below is a summary of the MAC Terms and Conditions where a refund or a credit may be applicable.
|
Receipt of withdrawal request period
|
Refunds | Credits |
| More than 7 days before course commencement | Full refund of purchased course fees, less 5% | Full credit of purchased course fees |
| Between 7 and 3 days before course commencement | No refund available | Full credit of purchased course fees, less 10% |
| Between 3 days and day of course commencement | No refund available | Full credit of purchased course fees, less 20% |
| After course commencement, for courses with multiple classes or sessions* | No refund available | Credit of remaining classes fees, less 30% |
Cancellation Fees applied for withdrawal requests
When fees are applied for withdrawal requests, they are for course costs including the tasks carried out up to the point of cancellation, such as processing the booking and reserving the place in the class. They also compensate for the potential loss of revenue resulting from an unfilled place in the class. Therefore, the fees applied above for withdrawal requests cover the expenses incurred due to the cancellation that are unrecoverable.
*After course commencement
- We do not offer make-up classes due to the significant disruption caused and the impracticality of maintaining such a system within a small business, especially given the varying nature of courses.
- If you are unable to attend one or multiple sessions during the course, we are unable to provide you with any credit, refund or replacement class due to MAC’s small class sizes and prior financial commitments (as outlined above). This applies to all term courses, short courses and multi-day workshops. Please consider this carefully prior to enrolling.
- By exception, swapping between courses early in the course with multiple sessions, may be possible, but only once and only if an alternative course exists with capacity.
- By exception and at the discretion of MAC management, we may be able to provide a credit for unexpected injury or illness, if a current medical certificate is provided. This will be considered on a case by case basis.
- Retrospective requests will not be considered.
Refund process
All refunds will be made via the original payment method and may take up to 5 business days, from the date we have confirmed granting the refund (confirmation will generally take 1-3 business days from the request date). If the original payment was made via bank transfer, we will request bank account details to issue the refund and the same time frames will apply.
Credit process
Credits are a monetary value applied to your account in our booking system that can be utilised when making future bookings with MAC. This is automatically applied during the next checkout process. All credits will be applied within 3-4 business days, from the date we have confirmed granting the credit (confirmation will generally take 1-3 business days from the request date), and are available to be used at any future purchase from MAC.
Class cancellations and numbers
Classes may be cancelled if there are insufficient enrolments or illness. In this instance, a full refund will be offered to students who have enrolled and paid for any classes cancelled by MAC. Where available, a make-up class may be offered as an alternative option. This refund does not apply to unforeseen events or catastrophes (please refer below to ‘Force Majeure’).
Teacher Illness
In the instance that a teacher becomes ill or unavailable, MAC will seek to provide another MAC teacher of similar specialisation for the session(s). If this is not possible and the class has to be cancelled, the choice of a full refund or a credit will be offered.
Force Majeure
Where a Force Majeure event such as an unavoidable or unforeseen interruption occurs to the courses or workshops, MAC may not be able to meet its obligations or may only partially be able to meet its obligations. This includes closure due to disease, government direction or health department direction. In the event that a course or class(es) are missed due to a Force Majeure event, MAC will endeavour to provide a rescheduled course or class. If a suitable reschedule is not possible, MAC may provide a credit or refund at management discretion, however in extreme circumstances, a credit or refund cannot be guaranteed because of the hardship also experienced by MAC.
If this policy concerns you or if you have any questions, please contact us via email (hub@melbourneartclass.com) and we will be happy to discuss it with you.
This policy is for all Melbourne Art Class enrolments from the 5th of March, 2025. A previous policy can be viewed at this link.